Find answers to common questions, or get in touch with our team directly.
Popular topics
- Cancel your hotel booking
- Cancel your flight
- Cancel a package booking
- Refund basics
- Use a promo code
- Travel documents & visa requirements
- Traveler rights
Manage your booking
Sign in to your CTE account to view, modify, or cancel any booking directly from your dashboard.
Still need help?
Our support team is available via:
- Live chat — available 24/7 directly on the site
- Email — support@cometoegypt.com, with a response within 24 hours
- Phone — +20 2 2735 8800, daily 9:00 AM–9:00 PM Cairo time (GMT+2)
For the fastest help, have your booking reference ready when you reach out.
Urgent issue during your trip?
If you're currently traveling and need urgent assistance — a supplier issue, a booking problem, or an emergency — reach our priority line on WhatsApp at +20 100 123 4567, available 24/7 for travelers currently in Egypt.