Before you cancel
Package bookings combine multiple components — hotels, flights, tours, transport — that may each carry different cancellation terms. Your package confirmation email outlines the tiered refund schedule based on how far in advance of departure you cancel. See our Booking & Cancellation Policy for the general framework.
How to cancel
- Sign in to your CTE account
- Go to "My Bookings" and select your package
- Click "Cancel Package" — the applicable refund amount based on your cancellation date will be shown
- Confirm cancellation and you'll receive a confirmation email with refund details
Partial changes instead of full cancellation
If you only need to adjust part of your package — extend your stay, change your departure date, or remove one component — contact Support rather than cancelling the full package, as this often preserves better terms than a full cancel-and-rebook.
Refund timing
Because packages involve multiple suppliers, refunds can take longer to fully process than a single hotel or flight booking — typically 10–15 business days. You'll see itemized refund status for each component under "My Bookings."
Cancelling due to a visa refusal
If your trip is cancelled because your e-visa application was refused, contact Support directly — package cancellation terms may be adjusted given the circumstances. See our Refund Policy for how this is handled.