How do I know if I'm eligible for a refund?
Check your booking confirmation email — it states the specific cancellation and refund terms that applied at the time you booked. You can also see this under "My Bookings" in your account.
How long do refunds take?
- Hotel refunds: typically 3–5 business days
- Flight refunds: typically 7–20 business days, airline-dependent
- Package refunds: typically 10–15 business days, given multiple components
- Full details in our Refund Policy
Where does my refund go?
Refunds are returned to the original payment method used at checkout. We're unable to redirect a refund to a different card or account.
Why is my refund amount different from what I paid?
This can happen due to: a non-refundable portion of your booking, a cancellation fee based on timing, our service fee (where non-refundable), or minor currency exchange rate differences between the original charge and the refund.
My refund is taking longer than expected — what do I do?
First check "My Bookings" for the current status. If it's been longer than the stated timeframe, contact Support with your booking reference and we'll investigate with the supplier or payment processor directly.
Can I get a refund on a non-refundable booking?
Generally no, except in cases of supplier-side cancellation or qualifying force majeure circumstances. Contact Support if you believe your situation qualifies for an exception.